At Riu Lanka Tours (Pvt) Ltd, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you contact us, use our website, send a tour enquiry, book a tour, or communicate with us by WhatsApp, phone, email, or website form.

Riu Lanka Tours is a local Sri Lanka tour company based in Ahungalla, offering private day tours, overnight tours, tailor-made Sri Lanka tours, safaris, airport transfers, and travel support.

By using our website or contacting us, you agree to the terms described in this Privacy Policy.

1. Information We Collect

We may collect personal information when you contact us, submit an enquiry, request a tour plan, make a booking, or communicate with us.

The information we may collect includes:

• Name
  
• Email address
  
• Phone number or WhatsApp number
  
• Country of residence
  
• Travel date
  
• Number of travelers
  
• Hotel name or pickup
• location
  
• Preferred tour or destinations
  
• Budget level or hotel preference
  
• Flight details, if airport pickup or drop-off is requested
  
• Special requests related to your tour
  
• Messages or communication
• history related to your enquiry or booking

We only collect information that is useful for preparing your tour plan, responding to your enquiry, arranging your booking, or improving our service.

2. How We Use Your Information

We use your personal information to provide better travel support and tour services.

Your information may be used to:

Respond to your tour enquiry
Prepare a suitable day tour, overnight tour, or tailor-made tour plan
Share tour prices, route suggestions, and travel details
Arrange hotel pickup and drop-off
Arrange airport transfers, safari bookings, boat tours, or other activities
Communicate with you by WhatsApp, phone, or email
Confirm booking details
Provide customer support before, during, and after your tour
Improve our website, services, and customer communication
Maintain internal booking and enquiry records

We do not sell your personal information to third parties.

3. WhatsApp, Phone, and Email Communication

Many guests contact Riu Lanka Tours through WhatsApp, phone, or email. When you contact us through these channels, we may keep your messages and contact details so we can respond to your enquiry, prepare your tour, and provide support.

If you send us your travel details by WhatsApp or email, we may use that information to suggest suitable tours, confirm booking information, and communicate important updates related to your tour.

You can ask us to delete your enquiry details if you no longer wish to continue communication with us.

4. Website Contact Forms

If you submit a form on our website, we may collect the information you enter into the form. This may include your name, email address, phone number, travel date, number of travelers, pickup location, preferred tour type, and message.

This information is used only to respond to your enquiry and provide relevant travel assistance.

We recommend that you do not submit sensitive personal information through website forms unless it is necessary for your travel arrangement.

5. Booking Information

When you confirm a tour with Riu Lanka Tours, we may keep booking-related information such as your travel date, tour route, pickup location, number of travelers, payment status, and special requests.

This helps us manage your tour properly and provide the agreed service.

Booking information may be shared only with relevant service providers when needed to arrange your tour. For example, this may include hotels, safari jeep providers, boat operators, activity providers, or transport partners.

We only share the information required to arrange the requested service.

6. Sharing Information with Third Parties

We may share limited information with trusted third-party service providers when it is necessary to arrange your tour.

This may include:

Hotels or accommodation providers
Safari jeep operators
Boat safari operators
Activity providers
Airport transfer or transport partners
Local guides or support staff
Payment or booking service providers, if applicable

We do not share your information for unrelated marketing purposes.

We do not sell, rent, or trade your personal information.

7. Payments and Financial Information

If you make a payment for a tour, we may keep basic payment records such as payment amount, payment date, booking reference, and confirmation details.

If payments are handled through a bank, payment gateway, or third-party payment service, their own privacy policies and terms may apply.

Riu Lanka Tours does not ask you to share unnecessary financial information through public or unsecured communication channels.

8. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve your browsing experience and understand how visitors use the website.

Cookies may help us:

Improve website performance
Understand which pages visitors view
Improve website content and user experience
Support basic analytics and website security

You can choose to disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled.

9. Analytics and Website Improvement

We may use website analytics tools to understand visitor behaviour on our website. This can include information such as pages visited, time spent on the website, device type, browser type, and general location data.

This information helps us improve our website content, tour pages, and customer experience.

Analytics information is usually collected in a general way and does not directly identify you unless you submit personal details through a form or direct communication.

10. Data Protection and Security

We take reasonable steps to protect the personal information you share with us. We aim to keep your information safe from unauthorized access, misuse, loss, or disclosure.

However, no online communication method is completely secure. While we do our best to protect your information, we cannot guarantee complete security of data sent through the internet, email, WhatsApp, or website forms.

We recommend that you avoid sending highly sensitive personal information unless it is necessary for your booking.

11. How Long We Keep Your Information

We may keep your enquiry and booking information for as long as needed to provide our services, manage records, respond to future questions, and support business administration.

If you do not continue with a booking, we may still keep basic enquiry details for a limited time to help with follow-ups or future travel requests.

You can contact us if you want your personal information removed from our records, subject to any information we may need to keep for legal, accounting, or business record purposes.

12. Your Rights

You may contact us to:

Request access to the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your personal information where possible
Ask us to stop contacting you for follow-ups or promotional communication
Ask questions about how your information is used

To make a privacy-related request, please contact us using the details provided at the end of this page.

13. Marketing Communication

If you contact Riu Lanka Tours, we may occasionally send you tour suggestions, travel updates, or follow-up messages related to your enquiry.

We do not want to send unnecessary messages. If you do not wish to receive follow-ups or promotional messages, you can tell us at any time by WhatsApp or email.

We will respect your request.

14. Children’s Privacy

Our services are intended for travelers and families. If a child’s information is shared with us as part of a family booking, we use it only when necessary to arrange the tour or related services.

We do not knowingly collect personal information from children for unrelated marketing purposes.

Parents or guardians may contact us if they want to review or remove information related to a child.

15. External Links

Our website may include links to external websites, such as hotels, activity providers, payment services, government travel information pages, or social media platforms.

Riu Lanka Tours is not responsible for the privacy practices, content, or security of external websites. We recommend that you read the privacy policies of any third-party websites you visit.

16. Photos and Tour Images

During tours, photos may sometimes be taken for memories, reviews, social media, or website gallery use. We will not intentionally use close-up guest photos for public marketing without permission.

If you do not want your photo to be used on our website, social media, or promotional materials, please inform us.

If a photo has already been published and you want it removed, you can contact us and we will review your request.

17. Reviews and Testimonials

If you send us a review, testimonial, or feedback message, we may use it on our website, social media, or marketing materials.

We may display your first name, country, review text, or tour experience. We will avoid publishing sensitive personal details.

If you want your review removed or changed, you can contact us.

18. Changes to This Privacy Policy

Riu Lanka Tours may update this Privacy Policy from time to time. Any changes will be published on this page with the updated date.

We recommend checking this page occasionally to stay informed about how we protect your information.

19. Contact Us About Privacy

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Riu Lanka Tours (Pvt) Ltd
Thilakarathna Mawatha,
Middaramulla,
Ahungalla 80562,
Sri Lanka

Phone / WhatsApp: +94 77 461 8755
Email: riulankatours@gmail.com

Final Note

Your trust is important to us. Riu Lanka Tours is committed to handling your information with care, honesty, and respect while helping you enjoy a safe and comfortable Sri Lanka travel experience.