Welcome to Riu Lanka Tours (Pvt) Ltd. These Terms and Conditions explain the basic rules, responsibilities, and booking conditions that apply when you use our website, contact us, request a tour plan, confirm a booking, or travel with us.

Riu Lanka Tours is a local Sri Lanka tour company based in Ahungalla, offering private day tours, overnight tours, tailor-made Sri Lanka tours, safaris, airport transfers, and travel support.

By booking a tour or using our services, you agree to the terms stated on this page. Please read them carefully before confirming your tour.

1. Company Information

Company Name: Riu Lanka Tours (Pvt) Ltd
Address: Thilakarathna Mawatha, Middaramulla, Ahungalla 80562, Sri Lanka
Phone / WhatsApp: +94 77 461 8755
Email: hello@riulankatours.com

Riu Lanka Tours operates as a Sri Lanka based tour service provider. We arrange private transport, day tours, overnight tours, tailor-made travel plans, safaris, local excursions, and related travel services.

2. Use of Our Website

The information on this website is provided to help visitors learn about our tours, destinations, services, and travel options in Sri Lanka.

You may use our website to:

• Read about our services
  
• View day tours and overnight tour ideas
  
• Request a tailor-made tour
  
• Contact us for prices and availability
  
• Send a travel enquiry
  
• Learn about Sri Lanka destinations and experiences

You must not use this website for unlawful purposes, copying content without permission, sending spam, or interfering with the website’s normal operation.

3. Tour Information on the Website

We do our best to keep all tour information accurate and helpful. However, tour routes, attractions, prices, timings, inclusions, and availability may change due to local conditions.

Tour details on the website are provided as general information. Final tour details will be confirmed with you directly before booking.

Tour timings and travel routes may be affected by:

• Weather conditions
  
• Traffic conditions
  
• Road closures
  
• Government regulations
  
• Site opening hours
  
• Seasonal changes
  
• Safari park rules
  
• Sea conditions for boat or whale watching tours
  
• Availability of hotels, vehicles, guides, or activity providers

We may update, change, or improve tour content at any time.

4. Tour Enquiries

When you send us a tour enquiry, we may ask for details such as:

• Travel date
  
• Number of travelers
  
• Hotel name or pickup location
  
• Preferred tour or destinations
  
• Number of days available
  
• Hotel category or budget level
  
• Special requirements
  
• Flight details, if airport pickup or drop-off is needed

These details help us suggest the most suitable tour plan.

Sending an enquiry does not confirm a booking. A tour is confirmed only after we clearly confirm availability, price, payment terms, and booking details with you.

5. Booking Confirmation

A booking is confirmed only when:

• The tour plan is agreed by both parties
  
• The price and inclusions are confirmed
  
• Any required advance payment or deposit is received
  
• Riu Lanka Tours confirms the booking by WhatsApp, email, or written message

Until the booking is confirmed, availability of vehicles, guides, hotels, safaris, and other services cannot be guaranteed.

For same-day or last-minute tours, confirmation depends on availability.

6. Prices and Quotations

Tour prices may depend on:

• Tour route
  
• Number of travelers
  
• Pickup and drop-off
• location
  
• Vehicle type
  
• Number of days
  
• Hotel category, if accommodation is included
  
• Entrance tickets
  
• Safari jeep fees
  
• Boat safari fees
  
• Meal inclusions
  
• Guide requirements
  
• Season and availability
  
• Special requests

Prices shared by WhatsApp, email, or website enquiry are valid only for the specific enquiry and travel details provided.

If the travel date, number of travelers, route, hotel category, or inclusions change, the price may also change.

7. Payments

Payment terms will be shared with you before confirming the booking.

Depending on the tour type, we may request:

• Full payment before the tour
  
• Advance payment or deposit
  
• Balance payment before arrival
  
• Balance payment on tour day
  
• Payment directly to third-party service providers for selected activities

Payment methods may include bank transfer, cash, or other accepted methods confirmed by Riu Lanka Tours.

Any bank charges, transfer fees, currency conversion charges, or payment gateway charges are the responsibility of the customer unless otherwise agreed.

8. Cancellation by the Customer

If you wish to cancel your tour, please inform us as early as possible by WhatsApp or email.

Cancellation conditions may depend on the type of tour and services already arranged.

Possible non-refundable costs may include:

• Hotel bookings
  
• Safari jeep bookings
  
• Boat tour bookings
  
• Entrance tickets already purchased
  
• Activity reservations
  
• Special vehicle arrangements
  
• Guide or driver allocation costs
  
• Third-party service provider charges

For day tours, cancellation terms may be more flexible if no advance payments or third-party bookings were made.

For overnight tours and tailor-made tours, cancellation charges may apply because hotels, vehicles, guides, and activities may be reserved in advance.

Final cancellation terms will be explained at the time of booking.

9. Cancellation by Riu Lanka Tours

Riu Lanka Tours may cancel or change a tour due to unavoidable reasons such as:

• Unsafe weather conditions
  
• Natural disasters
  
• Road closures
  
• Political unrest
  
• Government restrictions
  
• Vehicle breakdown
  
• Serious illness or emergency
  
• Safety concerns
  
• Unexpected local conditions
  
• Third-party service provider cancellation

If we must cancel a confirmed tour, we will try to offer a suitable alternative, reschedule the tour, or provide a fair solution based on the situation and payments already made.

We will not be responsible for losses caused by events beyond our reasonable control.

10. Changes to Tour Itineraries

Sometimes tour itineraries may need to be adjusted before or during the tour. This can happen due to weather, traffic, road conditions, time limitations, attraction availability, guest comfort, or safety reasons.

Riu Lanka Tours may suggest changes to improve the travel flow or avoid unnecessary problems.

Examples of possible changes include:

• Changing sightseeing order
  
• Replacing one attraction with another
  
• Adjusting pickup time
  
• Removing a stop due to lack of time
  
• Changing route due to road conditions
  
• Suggesting an overnight option instead of a long day trip
  
• Changing safari time due to park availability

We will always try to keep the tour as close as possible to the agreed plan.

11. Pickup and Drop-Off

Pickup and drop-off locations must be clearly confirmed before the tour.

We can arrange pickup from selected areas such as:

• Ahungalla
  
• Middaramulla
  
• Balapitiya
  
• Kosgoda
  
• Bentota
  
• Induruwa
  
• Ambalangoda
  
• Hikkaduwa
  
• Galle
  
• Nearby villas and beach hotels
  
• Colombo Airport, when included in the tour plan

For guests staying near the RIU Sri Lanka Ahungalla area or nearby hotels, we can arrange private tours from the area. Riu Lanka Tours is a local tour company and should not be presented as an official hotel service unless there is a formal partnership.

If the pickup location changes after confirmation, additional transport charges may apply.

12. Customer Responsibility

Customers are responsible for providing accurate travel details, including hotel name, travel date, number of travelers, flight details, and contact information.

Customers are also responsible for:

• Being ready at the agreed pickup time
  
• Following safety instructions
  
• Respecting local culture and religious sites
  
• Taking care of personal belongings
  
• Informing us about health or mobility issues that may affect the tour
  
• Checking visa, passport, and entry requirements
  
• Arranging travel insurance
  
• Paying for personal expenses and optional activities
  
• Following the rules of national parks, temples, hotels, boats, and activity providers

If a customer is late, the tour time may be reduced. In some cases, delays may affect the itinerary.

13. Travel Documents, Visa, and Insurance

Customers are responsible for checking and arranging their own passport, visa, flight ticket, travel documents, and travel insurance.

Riu Lanka Tours may provide general travel information when requested, but we are not responsible for visa approval, immigration decisions, flight delays, denied entry, or missing travel documents.

We strongly recommend that all travelers have valid travel insurance covering medical needs, accidents, cancellations, lost luggage, and travel interruptions.

14. Health, Safety, and Fitness

Some tours may include walking, climbing, hiking, safaris, boat rides, water activities, or long travel times. Customers should choose tours that match their health, fitness level, and comfort.

Please inform us in advance if you have:

• Mobility limitations
  
• Medical conditions
  
• Pregnancy related travel concerns
  
• Food allergies
  
• Special care requirements
  
• Travel sickness concerns
  
• Young children or elderly travelers in the group

We will try to suggest a suitable tour plan, but customers are responsible for deciding whether an activity is appropriate for them.

15. Children and Family Travel

Children must be supervised by parents or guardians at all times during tours, transfers, safaris, boat rides, hotel stays, and activities.

Parents or guardians are responsible for children’s safety, behaviour, meals, personal belongings, and activity suitability.

Some activities may not be suitable for very young children. We can suggest family-friendly options based on the children’s ages and travel comfort.

16. Safari Tours

Safari tours are subject to national park rules, entrance ticket availability, jeep availability, weather, road conditions, and wildlife movement.

Wild animals are in their natural environment, so sightings cannot be guaranteed. We cannot guarantee sightings of specific animals such as leopards, elephants, bears, or rare birds.

Safari jeep fees and park entrance fees may not be included unless clearly stated in the confirmed package.

Customers must follow the safety instructions of safari jeep drivers and park authorities.

17. Boat Tours, Whale Watching, and Water Activities

Boat tours, whale watching, river safaris, and water activities depend on weather, water levels, sea conditions, safety rules, and operator availability.

Whale watching is seasonal and sightings cannot be guaranteed. Sea conditions may change, and tours may be cancelled or postponed by boat operators for safety reasons.

Riu Lanka Tours is not responsible for cancellations or changes made by third-party boat operators due to safety or weather conditions.

18. Entrance Tickets and Activity Fees

Entrance tickets, safari jeep fees, boat safari fees, water sports fees, cultural show tickets, train tickets, and other activity charges are not included unless clearly mentioned in the confirmed package.

Some attraction fees may change without prior notice. Customers are responsible for paying the correct current fee unless it is included in the confirmed tour price.

19. Accommodation for Overnight Tours

For overnight tours, accommodation can be arranged by Riu Lanka Tours upon request, or customers may book their own hotels.

If accommodation is included in the package, hotel names, room types, meal plans, and booking terms will be shared before confirmation.

Hotel availability can change, especially during high season. If a selected hotel is unavailable, we may suggest a similar alternative.

Hotel check-in, check-out, cancellation, meal, room, and child policies are controlled by the hotel. Customers must follow hotel rules during their stay.

20. Transport and Vehicles

We arrange vehicles based on group size, route, availability, and tour requirements.

Vehicle type may vary depending on the number of travelers and the confirmed package. We aim to provide comfortable and suitable transport for each tour.

In case of unexpected vehicle breakdown or technical issue, we will try to arrange a replacement vehicle or suitable solution as soon as possible.

Customers are expected to keep the vehicle clean, avoid damage, and respect the driver or guide.

21. Driver and Guide Service

Our tours may include an English-speaking driver-guide or chauffeur guide depending on the package and availability.

The driver-guide will assist with transport, route guidance, timing, and general travel support. At some attractions, official site guides may be required or recommended depending on local rules and guest preference.

Special language guides, professional site guides, or additional expert guides may require extra charges.

22. Food and Meals

Meals are included only when clearly mentioned in the confirmed tour package.

If meals are not included, customers can pay directly at restaurants, hotels, or food stops.

We can try to suggest restaurants based on guest preference, such as local food, vegetarian food, Indian food, seafood, or simple travel meals, but availability may depend on the route and location.

Customers should inform us in advance about food allergies or dietary requirements.

23. Personal Belongings

Customers are responsible for their personal belongings during tours, transfers, hotel stays, safaris, boat rides, and activities.

Riu Lanka Tours is not responsible for loss, theft, or damage of personal items unless caused directly by proven negligence from our side.

Please check your belongings before leaving vehicles, hotels, restaurants, and activity locations.

24. Behaviour During Tours

We want every guest to enjoy a safe and respectful travel experience. Customers are expected to behave politely toward drivers, guides, hotel staff, activity providers, local communities, and other travelers.

Riu Lanka Tours may refuse or stop service if a customer behaves in a way that is unsafe, abusive, illegal, highly disrespectful, or damaging to property.

No refund may be provided if a tour is stopped due to unacceptable customer behaviour.

25. Alcohol, Drugs, and Illegal Activities

Customers must follow Sri Lankan law during their visit.

Riu Lanka Tours does not support illegal activities, unsafe behaviour, or actions that put guests, staff, local communities, or service providers at risk.

If a customer engages in illegal or unsafe behaviour, we may cancel the tour or refuse further service.

26. Photography and Media

Customers are welcome to take photos during the tour where photography is allowed.

Some temples, museums, cultural sites, parks, or private locations may restrict photography or require camera permits. Customers must follow local rules.

Riu Lanka Tours may take general tour photos for memories, reviews, website, or social media. We will not intentionally publish close-up guest photos for marketing without permission.

If you do not want your photo to be used, please inform us.

27. Website Content and Copyright

All text, tour content, website structure, branding, images, and materials on this website belong to Riu Lanka Tours unless otherwise stated.

Visitors may not copy, reproduce, republish, or use our website content for commercial purposes without written permission.

You may share website links for personal travel planning or enquiry purposes.

28. Third-Party Services

Some services may be provided by third parties, such as hotels, safari jeep operators, boat operators, activity providers, restaurants, payment providers, or site guides.

Riu Lanka Tours will try to work with reliable service providers, but we are not responsible for every action, delay, rule, cancellation, or service issue caused by third-party providers.

When booking third-party services, their own terms and conditions may also apply.

29. Force Majeure

Riu Lanka Tours will not be responsible for failure, delay, cancellation, or change caused by events beyond our reasonable control.

This may include:

• Natural disasters
  
• Extreme weather
  
• Floods or landslides
  
• Road closures
  
• Accidents
  
• Government restrictions
  
• Political unrest
  
• Strikes
  
• Epidemics or health emergencies
  
• Flight delays or cancellations
  
• Hotel or supplier disruptions
  
• National park closures
  
• Other unexpected events

In such cases, we will try to support customers and suggest reasonable alternatives where possible.

30. Complaints and Feedback

If you are unhappy with any part of your tour, please inform us as soon as possible during the tour. This gives us a chance to understand the issue and try to help.

Complaints after the tour should be sent by WhatsApp or email with relevant details.

We value guest feedback and use it to improve our service.

31. Limitation of Liability

Riu Lanka Tours will make reasonable efforts to provide safe, comfortable, and reliable tour services. However, travel includes natural risks, delays, and situations outside our control.

We are not responsible for:

• Flight delays or cancellations
  
• Immigration or visa issues
  
• Weather conditions
  
• Natural disasters
  
• Road traffic or road closures
  
• Third-party service failures
  
• Wildlife not being seen during safaris
  
• Sea conditions affecting whale watching or boat tours
  
• Personal injury caused by customer negligence
  
• Loss or damage of personal belongings
  
• Customer failure to follow safety instructions
  
• Changes required by authorities or local regulations

Our responsibility is limited to the services directly agreed and confirmed with Riu Lanka Tours.

32. Governing Law

These Terms and Conditions are prepared for the services of Riu Lanka Tours in Sri Lanka. Any disputes related to our services will be handled according to applicable laws and procedures in Sri Lanka.

33. Changes to These Terms and Conditions

Riu Lanka Tours may update these Terms and Conditions from time to time. Updated terms will be published on this page.

Customers are encouraged to review this page before booking a tour.

34. Contact Us

If you have any questions about these Terms and Conditions, please contact us.

Riu Lanka Tours (Pvt) Ltd
Thilakarathna Mawatha,
Middaramulla,
Ahungalla 80562,
Sri Lanka

Phone / WhatsApp: +94 77 461 8755
Email: riulankatours@gmail.com

Final Note

Our aim is to provide friendly, honest, and comfortable Sri Lanka tour experiences from Ahungalla. These Terms and Conditions are designed to protect both the traveler and Riu Lanka Tours, while helping every tour run smoothly and clearly.